# Nansys FAQ

> Answers about Nansys ICRM: incentive commissions, customer rebates, platform engines, integrations, pricing, and security.

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- Markdown: https://nansysinc.com/faq.md

## Product

### What is Nansys ICRM?

Nansys ICRM is incentive, commission, and customer rebate management software. It turns sales data into verified payouts by automating calculations, approvals, and reporting for sales, finance, and operations teams.

### What does ICRM stand for?

ICRM stands for Incentive Commission and Customer Rebates Management. Nansys uses that name because many teams pay both seller incentives and customer rebates from related sales data.

### How does Nansys calculate commissions and rebates?

The Data Engine ingests and validates sales data. The Incentive Engine applies your plan rules — rates, tiers, splits, accelerators, and rebate programs. The Workflow Engine handles approvals and exceptions. The Reporting Engine publishes statements and payout reports.

### Can Nansys replace spreadsheets for commissions?

Yes. That is the usual reason teams adopt Nansys. Plan rules, source data, approvals, and statements live in one platform instead of versioned workbooks.

## Who it is for

### Who uses Nansys?

Sales teams use it for transparent commission tracking. Operations and finance use it to calculate and close payouts. Administrators use it to set up plans, oversight, and compliance.

### Which industries does Nansys support?

Nansys is used across technology and software, financial services, real estate, pharmaceuticals, manufacturing, telecommunications, automobile, energy and utilities, retail, and hospitality.

### Does Nansys handle customer rebates as well as sales commissions?

Yes. ICRM covers seller commissions and customer or channel rebate programs in the same platform so both are calculated from the same sales data.

## Platform

### What are the Nansys engines?

Four engines make up the platform: Data Engine (ingestion and validation), Incentive Engine (commission and rebate calculation), Workflow Engine (approvals and audit trails), and Reporting Engine (statements and dashboards).

### Does Nansys integrate with existing systems?

Yes. Nansys ICRM connects to CRM, ERP, and other data platforms so incentive calculations stay in sync with source systems. See the Data Integrations page for connected tools.

### How does pricing work?

Pricing is customized to your programs and volume. Every engagement includes the data, incentive, workflow, and reporting engines. Contact Nansys for a plan.

## Security

### Is Nansys SOC 2 certified?

SOC 2 is an attestation, not a certification. Nansys has completed a SOC 2 Type II examination — an independent auditor reviewed our controls over a period of time. We share the report with customers and prospects under NDA.

### What does ISO 27001 certification cover?

ISO/IEC 27001:2022 confirms that Nansys runs a certified Information Security Management System. It covers how we assess risk, implement controls, train people, and continually improve security.

### Is Nansys GDPR compliant?

Yes. Nansys honors data-subject rights, offers a Data Processing Agreement, uses Standard Contractual Clauses where required, and monitors the privacy program continuously. GDPR is a regulation, not a wall certificate.

### How do I get security documents for a vendor review?

Use the contact form and mention a security or procurement review. We can share the SOC 2 Type II report under NDA, along with the Privacy Policy and Data Processing Agreement.

## Getting started

### How do I request a demo?

Use the contact form. The team typically responds within 24–48 hours.

### Where is Nansys based?

Nansys Inc. is based in Legacy West, Plano, TX.